Important Update: 

Installment Agreement, Demurrage Charges, and Grace Period

 

Hello Esteemed Customers, 
We hope this message finds you well. We are writing to inform you about the recent updates to our installment agreement, Please take a moment to review the following information carefully.
 
Effective immediately, we have made revisions to our installment terms and conditions, which includes demurrage charges of 2k per hair per month for delayed payments. We want to ensure transparency and provide clarity regarding these charges.
 
We would like to inform you that all installment orders/money, including the demurrage payment, will be considered valid in our system for a duration of 15 months from the date of purchase. It is crucial to settle your installment order, including any accrued demurrage charges, within this 15-month timeframe to ensure completion.
 
In the event that an installment order, including demurrage payments, is not cleared within 15 months, we have implemented a policy to clear the order from our books. Furthermore, any incomplete payments that was made towards the installment, including the accumulated demurrage charges, will be donated to a charity of our choice.

 

Given that these terms and conditions have recently been updated, we understand the need to provide a transition period for those whose payments have already exceeded the 15-month threshold. Therefore, we are offering a grace period of 3 months to clear your balance, including the demurrage charges, in order to avoid any unnecessary losses.
 
We kindly urge you to take advantage of this grace period and settle your outstanding balance promptly to ensure the completion of your installment order.
 
If you have any questions or concerns regarding your specific installment order, the demurrage charges, or the grace period, please do not hesitate to reach out to our dedicated customer service team at 07026481753 or 09030300592.
 
Thank you for your attention to this matter, and we sincerely appreciate your continued support and cooperation.
 
Best regards,
 
Rainbow hairs and accessories