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Refund policy

RETURN AND EXCHANGE POLICY


You can exchange your unit only
1. If it’s a factory wig
2. If it was purchased as bundles and closures/ bundles and frontals
3. If there’s a mix up with your order from our end

IMPORTANT NOTE:
Please note that we do not offer exchanges or refunds on the following:
● Custom-made hairs (these will be clearly stated on the product page)
● Hairs that have undergone any form of customization (e.g wigging, coloring, styling and if the lace has been cut off from us or from any other place) 
●The hair and package are not in its original condition
● Please note that you’re welcome to send your unit back to us for restyling or to fix any issues, however, it cannot be exchanged for a different unit.

FOR UNITS ELIGIBLE FOR EXCHANGE
You can exchange for:
*The same hair on promo and at same promo price as long as it is available.
*A regular (non-promo) hair, as long as it is available and not priced below your original purchase.


We Accept Returns & Exchanges
We accept customers to apply for return and exchange within 72 hours after receiving packages.
Ship return/exchange items within 3 days after receiving packages.

We Don’t Accept Cancellations
We don’t accept cancellations but please contact us if you have any problems with your orders.

CONDITIONS FOR RETURN

Customers are responsible for the shipping fees on all returns/ exchange.

You may not be responsible for the shipping fee in cases of returns that happen due to responsibilities on our side, e.g., damaged and/or incorrect products.
There shall be no restocking fees for you in events of return/exchange of a product within 72 hours.
If request(s) of return/exchange is approved, please do as follow:
1. Keep the hair intact and in its original package.
2. Do not cut the lace off.
3. Send us a waybill number in a case of return/exchange. Or take a picture of the delivery by you or an authorized person.
4. We will only exchange when we receive the package and confirm its condition.
If you have any questions, feel free to contact us complaints@rainbowhairs.com.ng

EXCHANGE WINDOW POLICY 


0–72 Hours After Delivery
Exchange requests made within 72 hours of confirmed delivery will be processed at no additional charge, provided the unit is:
• Unused
• In original packaging
• Lace uncut
• Not colored, altered, washed, installed, or styled
• Free from scent or product residue

⸻

4–30 Days After Delivery
Exchange requests made between 4–30 days after delivery will attract a 10–15% restocking fee, subject to inspection and approval.

The unit must still meet all unused and original-condition requirements listed above.

Restocking fee covers:
• Quality inspection
• Inventory reprocessing
• Repackaging
• Administrative handling

⸻

After 30 Days
Units delivered more than 30 days prior are considered accepted and final.

No exchanges.
No refunds.

Customers may, however, request paid restyling or adjustment services.

 

 

Refund Policy


Refunds are only offered in extreme cases and are subject to the following conditions:
* The item must be returned within 24 hours of receiving the item (return weigh-bill number must
be generated and sent to the company, within this 24hours)
* Return delivery costs will be covered by the customer
* A 10% payment processing fees charged by our payment merchants (Shopify and Paystack) will also be deducted.

 

 

 

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