Refund policy

PROMO RETURN AND EXCHANGE POLICY

You can exchange your unit only
1. If it’s a factory wig
2. If it was purchased as bundles and closures/ bundles and frontals
3. If there’s a mix up with your order from our end

IMPORTANT NOTE:
Please note that we do not offer exchanges or refunds on the following:
● Custom-made hairs (these will be clearly stated on the product page)
● Hairs that have undergone any form of customization (e.g wigging, coloring etc) from our
brand or from any other place.
● Please note that you’re welcome to send your unit back to us for restyling or to fix any
issues, however, it cannot be exchanged for a different unit.

FOR UNITS ELIGIBLE FOR EXCHANGE
You can exchange for:
*The same hair on promo and at same promo price as long as it is available.
*A regular (non-promo) hair, as long as it is available and not priced below your original
purchase.
Exchange must be initiated within 48 hours of receiving your order. When you receive your
order, you have 48hours to confirm your hair and be sure you re okay with it, once it’s past 48
hours from when you receive your hair, your hair will no more be eligible for exchange.
Customers will bear the cost of return and delivery fees during the exchange process if the mix
up is from the customer’s end, and if the mix up is from the company, the company will bear the
cost of shipping to and fro.

Refund Policy

Refunds are only offered in extreme cases and are subject to the following conditions:
* The item must be returned within 24 hours of receiving the item (return weigh-bill number must
be generated and sent to the company, within this 24hours)
* Return delivery costs will be covered by the customer
* A 10% payment processing fees charged by our payment merchants (Shopify and Paystack) will also be deducted.

 

Return Policy on non-promo orders

We Accept Returns & Exchanges
We accept customers to apply for return and exchange within 24 hours after receiving packages.
Ship return/exchange items within 3 days after receiving packages.
We do not accept return or exchange if:
1. the lace has been cut off from the wig;
or

 B) the hair and package are not in its original conditions;
or

 C) it's a customized or personalized order.
We Do not accept returns and exchanges on Promo orders.
Promo orders can only be returned and exchanged due to issues from our end, e.g., damaged orders 
and/or order mix up.
We Don’t Accept Cancellations
We don’t accept cancellations but please contact us if you have any problems with your orders.

Conditions of Return

You may not be responsible for the shipping fee in cases of returns that happen due to responsibilities on our side, e.g., damaged and/or incorrect products.
There shall be no restocking fees for you in events of return/exchange of a product.
If request(s) of return/exchange is approved, please do as follow:
1. Keep the hair intact and in its original package.
2. Do not cut the lace off.
3. Send us a waybill number in a case of return/exchange. Or take a picture of the delivery by you or an authorized person.
4. We will only exchange when we receive the package and confirm its condition.
If you have any questions, feel free to contact us complaints@rainbowhairs.com.ng