Return Policy on non-promo orders
We do not offer refunds
We Accept Returns & Exchanges
We accept customers to apply for return and exchange within 24 hours after receiving packages. Ship return/exchange items within 3 days after receiving packages.
We do not accept return or exchange if:
1. the lace has been cut off from the wig;
or B) the hair and package are not in its original conditions; or C) it’s a customized or personalized order.
We Do not accept returns and exchanges on Promo orders.
Promo orders can only be returned and exchanged due to issues from our end, e.g., damaged orders and/or order mix up.
We Don’t Accept Cancellations
We don’t accept cancellations but please contact us if you have any problems with your orders.
Conditions of Return
You may be responsible for the shipping fee in cases of returns that happen due to your responsibilities. The exact fee shall be based on the express company of your choice.
You may not be responsible for the shipping fee in cases of returns that happen due to responsibilities on our side, e.g., damaged and/or incorrect products.
There shall be no restocking fees for you in events of return/exchange of a product.
If request(s) of return/exchange is approved, please do as follow:
1. Keep the hair intact and in its original package.
2. Do not cut the lace off.
3. Send us a waybill number in a case of return/exchange. Or take a picture of the delivery by you or an authorized person.